Deep Listening: Converting Customers to Loyalists

Solunis Nicole Bay  • Partner at Evolution

Deep listening is a process in which we open our awareness to acquire information and better understand a person or situation. This session, lead by Solunis Nicole Bay, Partner at Evolution, dives into using deep listening to craft messages that convert customers into loyalists. You’ll learn how to hear and use stories from users, create a feedback loop, and build deeper, more meaningful relationships with your customers.