Technology has played a pivotal role in driving customer experiences over the last few years. In particular, COVID-19 taught us that we need to leverage technology to not only embrace digital transformation but also to use the digital experiences we create as opportunities to delight customers. Join Sara Varni, CMO at Twilio as she shares tips on how to make the move from physical to digital and how some big brands have leveraged technology to drive better customer experiences amidst a changing landscape.