Last updated: April 2026
Additional terms apply to certain features on the Iterable Platform and certain Services. The below terms (“Product-Specific Terms”) govern your use of the Iterable Platform and Services, as applicable. The Product-Specific Terms are incorporated into the Iterable Master Services Agreement available at https://iterable.com/legal/master-services-agreement-051525/ or a similar agreement executed between Iterable and Customer, as applicable (collectively, the “Agreement”).
Capitalized terms not defined herein will have the meanings outlined in the Agreement. If there is a conflict between the Product-Specific Terms and your Agreement, the Product-Specific Terms will control.
Data Sync
By using or otherwise accessing Data Sync, Customer consents to the appointment of Prequel as a sub-processor as identified on Iterable’s list of Sub-processors: https://iterable.com/legal/iterable-sub-processors/. Customer is responsible for (a) providing and maintaining accurate configuration details for its designated destination, including connection credentials, endpoint addresses, and access permissions; (b) the security, availability, and maintenance of its destination environment; (c) all handling, storage, and processing of data after delivery by Iterable to the designated destination; (d) ensuring compatibility between its destination environment and Iterable’s output format and schema as described in the related product documentation; (e) promptly updating connection credentials within the Iterable platform upon any rotation, expiration, or revocation; and (f) ensuring that its designated destination complies with applicable data protection laws, including any restrictions on cross-border data transfers. Data Sync is available for Iterable-supported destination types only, as listed in the product documentation, and Iterable may add or deprecate supported destination types at its discretion upon reasonable notice. Any applicable service level commitments apply to Iterable’s processing and transmission of data and do not extend to availability or performance of Customer’s destination environment. Iterable shall have no liability for any data loss, unauthorized access, delivery failure, or processing failure arising from Customer’s destination environment, misconfiguration, or invalid or expired credentials.