Last updated: August 2026
1. Definitions and Incorporation by Reference.
1.1. These beta terms (the “Beta Terms”) are an addendum to or form part of the Iterable Master Services Agreement available at https://iterable.com/master-services-agreement or the applicable subscription agreement already in place between Iterable and Customer, if any (the “Agreement”). These Beta Terms incorporate the terms of the Agreement by reference. Any capitalized terms used but not defined herein shall have the meaning ascribed to them in the Agreement. To the extent of any conflict or inconsistency between the provisions in these Beta Terms and the Agreement, these Beta Terms shall prevail with regard to the Beta Services.
1.2. “Beta Invitation” means the applicable beta invitation, order form, or notice provided by Iterable that specifies the scope, duration, usage limits, and any other terms applicable to a particular Beta Service.
1.3. “Beta Services” means the services (i) provided by Iterable that are not generally available to customers, and (ii) that are clearly designated as beta, pilot, developer preview, evaluation, or by a description of similar import, whether such designation is made through in-product labeling, a Beta Invitation, customer communications from Iterable personnel, or other written notice from Iterable.
1.4. “Feedback” has the meaning set forth in Section 7.1.
1.5. “Third-Party Provider” has the meaning set forth in Section 6.1.
1.6. “Third-Party Provider Terms” has the meaning set forth in Section 6.1.
2. Acceptance and Authority.
2.1. By executing a contract with Iterable that references these Beta Terms, or accessing or using any Beta Services, Customer agrees to these Beta Terms.
2.2. By indicating acceptance of these Beta Terms, or enabling or using any Beta Services, the individual accepting: (a) agrees to the following terms on behalf of the Iterable customer with which such individual is employed (“Customer”) and (b) represents that such individual has the authority to bind Customer to these Beta Terms. If such individual does not have such authority or does not agree to these Beta Terms, Customer may not use the Beta Services.
2.3. At the time of acceptance of these Beta Terms, these Beta Terms replace and supersede any other terms applicable to Beta Services previously agreed with Customer.
3. Beta Period and Scope.
3.1. The beta period for each Beta Service shall commence on the date specified in the applicable Beta Invitation and shall continue until the earliest of: (a) the end date specified in the Beta Invitation, (b) the date on which the Beta Service becomes generally available pursuant to Section 5, or (c) the date on which either party provides written notice of termination of the applicable Beta Service.
3.2. Any usage limits, volume caps, or scope restrictions for a Beta Service shall be as set forth in the applicable Beta Invitation.
3.3. Iterable may discontinue any Beta Service at any time in its sole discretion and may never make a Beta Service generally available.
4. Fees.
4.1. Unless otherwise specified in the applicable Beta Invitation, Beta Services are provided at no charge during the beta period described in Section 3.1.
4.2. Participation in a Beta Service does not entitle Customer to any pricing, credits, discounts, or commercial terms for the generally available version of such service (if any), nor does it create any obligation on the part of Iterable to offer such service at any particular price or at all.
5. No GA Commitment.
5.1. Iterable makes no representations or commitments regarding if or when a Beta Service will become generally available, or that any generally available version will include the same features or functionality as the Beta Service. Customer acknowledges that Beta Services may be substantially modified, reduced in scope, or eliminated before or upon general availability.
5.2. If a Beta Service becomes generally available, Customer’s continued use of the generally available version will be governed by the Agreement and the applicable order form for such service. No data, configurations, or settings from the beta period are guaranteed to carry over to the generally available version.
6. Third-Party Providers.
6.1. Where the Beta Services interact with a third-party provider, chosen by Customer, whose service or functionality interoperates with the Iterable Services in connection with Customer’s use of Iterable Services (“Third-Party Provider”), Customer agrees to comply with and be bound by, as applicable, all terms and policies required by such Third-Party Provider and its affiliates (“Third-Party Provider Terms”).
6.2. Customer shall defend, indemnify, and hold Iterable harmless from any damages, attorneys’ fees, finally awarded judgments, or settlements arising from any claims made or brought against Iterable as a result of Customer’s access to or use of such Third-Party Provider service via the Beta Services and for Customer’s breach of such Third-Party Provider Terms. Customer is responsible for ensuring that any data processed from Third-Party Providers is processed in accordance with the Third-Party Provider Terms. Notwithstanding anything to the contrary, Customer remains liable for its use of any Third-Party Provider services and for its breach of applicable laws.
6.3. Customer’s liability to Iterable for Customer’s breach of any Third-Party Provider Terms is not subject to any limitation of liability set forth in the Agreement, these Beta Terms, or such Third-Party Provider Terms, and is excluded from the limitation set forth in Section 9.
7. Feedback.
7.1. Customer may, but is not required to, provide suggestions, enhancement requests, recommendations, corrections, or other feedback regarding the Beta Services (“Feedback”).
7.2. Customer hereby grants to Iterable a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, incorporate, and otherwise exploit any Feedback for any purpose without restriction or obligation of any kind to Customer. For clarity, nothing in this Section 7 transfers ownership of Customer’s pre-existing intellectual property to Iterable.
8. Confidentiality.
8.1. The existence, features, functionality, and performance of the Beta Services, and any information provided by Iterable in connection with the Beta Services (including any Beta Invitation), constitute Iterable’s Confidential Information under the Agreement.
8.2. Customer shall not disclose the Beta Services or any related information to any third party, or issue any press release, blog post, case study, or public statement referencing the Beta Services, without Iterable’s prior written consent.
8.3. The confidentiality obligations in this Section 8 are in addition to, and do not limit, any confidentiality obligations under the Agreement.
9. No Warranty; Limitation of Liability.
9.1. No Warranty. The Beta Services are provided “as is,” without warranties of any kind, are not supported, and are excluded from any service level agreements agreed upon between the parties. Iterable has no obligation to provide maintenance, support, updates, or bug fixes for Beta Services, unless otherwise specified in the applicable Beta Invitation.
9.2. No Damages. IN NO EVENT SHALL ITERABLE HAVE ANY LIABILITY HEREUNDER TO CUSTOMER FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON LOST PROFITS, DATA OR USE, HOWEVER CAUSED AND, WHETHER UNDER TORT, CONTRACT, OR OTHER THEORIES OF RECOVERY, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNLESS SUCH DISCLAIMER OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE ITERABLE’S LIABILITY WITH RESPECT TO THESE BETA TERMS SHALL NOT EXCEED $1,000.00. FOR CLARITY, THIS LIMITATION DOES NOT APPLY TO CUSTOMER’S OBLIGATIONS UNDER SECTION 6 (THIRD-PARTY PROVIDERS).
10. Entire Beta Agreement; Amendments.
10.1. These Beta Terms, together with the Agreement and the applicable Beta Invitation, constitute the entire agreement between the parties with respect to the applicable Beta Services and supersede all prior or contemporaneous oral or written communications, proposals, or representations with respect thereto.
10.2. No amendment to or modification of these Beta Terms shall be binding unless in writing and signed by both parties. For clarity, no terms or commitments communicated by Iterable personnel via email, chat, or other informal channels shall modify these Beta Terms unless reduced to a signed writing.
10.3. In the event of any conflict between these Beta Terms and the Beta Invitation, the Beta Invitation shall control, provided that the Beta Invitation may not disclaim or reduce any of Customer’s obligations under Sections 6 (Third-Party Providers), 8 (Confidentiality), or 12 (No Warranty; Limitation of Liability) without a signed amendment to these Beta Terms.